Monday 1st February, 2021
As one of the largest commercial glass merchants in the UK, here at Peterlee Glass, we’re renowned for our reliability in delivering high quality glass products at competitive prices. We carefully nurture our business relationships by upholding gold-standard service and continued support. Following on from our last blog, we’re highlighting another long-standing business partnership in the shape of family-run glass and glazing service, Home Glass Solutions.
Home Glass Solutions are based in Harrogate and cover the whole of Yorkshire; sharing our ethos and vision by providing a reliable, efficient service for their customers. From Juliette Balconies, to frameless balustrades and bi-folding doors using toughened safety glass; Home Glass Solutions are passionate about showcasing how glass can improve residential and commercial properties by either reducing heating bills or increasing site or home value.
We caught up with Paul Dale, Managing Director and business owner at Home Glass Solutions who discusses why he continues to use Peterlee Glass as his supplier.
“We’ve used multiple glass suppliers over the years and Peterlee Glass was actually recommended to me by a contact on LinkedIn around four years ago and we haven’t looked back. The service and quality are incomparable to other merchants and on top of that, communication from them is also second to none.
We have a very personal relationship with the team both in the office and on the factory floor. We deal predominantly with Lindsey and Caroline, based at their HQ and they’re great at ensuring that prices are competitive. Kevin the Operations Manager always makes sure that products sent out arrive on time and are in excellent condition – which is particularly important when the glass is for bespoke projects where specifications must be exact.
Importantly, our working relationship is based largely on mutual trust – which can be rare in any business environment. For example, and this doesn’t happen very often at all, if there is a mark on the glass or damage that wasn’t signed off on delivery – the blame isn’t automatically placed on us and problems are rectified swiftly and efficiently.”
Commenting on a recent project, Paul adds: “We completed a very tricky installation of bi-folding doors using toughened safety glass, requiring a lot of different specifications and measurements. The whole job involved five different sets of doors, Peterlee Glass couldn’t have done more to help, including very fast turnaround times, from order to delivery, on what was an especially complicated order.
To sum up our relationship, Peterlee Glass is great from a cost point of view but ultimately, it’s the service we receive that sets Peterlee Glass apart and we’ll never go anywhere else.”
Is it time to start your journey with the country’s top supplier of commercial glass? Get in touch with the Peterlee Glass team by sending us a message here or calling us on 0191 586 3113.